1. What type of products does Vaileudecor sell?
Vaileudecor specializes in custom-made and fan-inspired sports apparel, including Baseball, Basketball, American Football, and Soccer jerseys.
Available customization varies by product and may include names, numbers, custom text, colors, and other design options.
2. Are your jerseys officially licensed?
No, unless a particular product page expressly states otherwise.
Vaileudecor is an independent retailer. Our fan-inspired products are independently created and are not officially licensed, sponsored, endorsed, or affiliated with any professional or collegiate league, club, team, association, athlete, or trademark owner.
We do not intentionally use official team logos or protected trademarks on our fan-inspired products.
3. Can I personalize my jersey?
Yes, when personalization is offered on the applicable product page.
Depending on the item, you may be able to add a:
- Name
- Number
- Custom text
- Design option
- Other available personalization
Please carefully review all personalization information before submitting your order. We manufacture personalized products using the information provided by the customer.
4. How long does production and delivery take?
Estimated processing time is generally:
Production / Handling: 1–3 business days
Estimated transit time after dispatch:
United States: approximately 7–11 business days
European Union: approximately 19–22 business days
These are estimated timeframes rather than guaranteed delivery dates. Customs processing, carrier delays, weather, peak periods, and other circumstances outside our control may affect delivery.
5. How can I track my order?
Once your order has shipped, we will normally send a shipping confirmation email containing a tracking number or tracking link.
Tracking information may take approximately 24–48 hours after dispatch to begin showing movement.
6. Will I have to pay customs duties or additional fees?
For shipments specifically identified as Delivered Duty Paid (DDP) or all-inclusive at checkout, applicable import duties and related charges are handled according to the terms displayed during checkout.
If a carrier unexpectedly requests an import payment for a shipment that was confirmed as DDP, please contact us before making payment whenever practical.
7. Why might my jersey look slightly different from the website image?
Product images are intended to provide an accurate representation of the design. However, minor differences may occur because of:
- Screen and monitor color settings
- Fabric texture
- Printing and production processes
- Pattern alignment at seams
- Cut-and-sew construction
- Normal manufacturing tolerances
These minor variations are not considered defects unless they materially affect the product or result from a manufacturing error.
8. What size should I order?
Please use the size chart displayed on the relevant product page before ordering.
Measurements and fits may vary between jersey styles. Do not assume that your usual everyday clothing size will be identical to the jersey size.
For personalized products, selecting the incorrect size does not normally qualify as a manufacturing defect.
9. Can I return a personalized jersey?
Products customized with a customer's name, number, text, or other individualized specifications generally cannot be returned simply because the customer changes their mind.
This does not affect your rights if the item is defective, damaged, materially different from what was ordered, or where applicable law provides otherwise.
For non-personalized items, separate return rights may apply depending on your country or region.
10. What if my order arrives damaged, defective, or incorrect?
Contact support@vaileudecor.com as soon as possible and, where practical, within 48 hours after delivery.
Please include:
- Order number
- Description of the problem
- Clear photographs of the product
- Photograph of the shipping packaging if damaged in transit
If we confirm that the item was damaged, defective, or produced incorrectly due to our error, we will provide an appropriate remedy at no additional cost to you.
Reporting within 48 hours helps us investigate carrier or production issues quickly but does not limit any mandatory statutory rights you may have.
11. Where is Vaileudecor located?
Vaileudecor is operated by Vaileu Limited Liability Company, with its registered office in Miami, Florida, United States.
We also maintain a logistics and authorized returns facility in Bischofroda, Germany to assist with European logistics and return processing.
Still Have Questions?
Our dedicated support team is ready to assist you:
- Support Email: support@vaileudecor.com
- USA Phone Number: +1 (323) 622-4915
- Address: 111 NE 1st St, 8th Floor, Miami, FL 33132, United States.
- Hours of Operation: Monday – Saturday, 7:00 AM – 7:00 PM (GMT-7, Mountain Time)
- Email Response Time: We guarantee a response within 12 hours.