Last Updated: August 18, 2026
This Privacy Policy describes how Vaileudecor, operated by Vaileu Limited Liability Company, collects, uses, shares, and protects personal information when you visit www.vaileudecor.com, place an order, contact us, or otherwise interact with our services.
1. Information We Collect
Depending on how you use our website, we may collect:
Contact Information
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
Order Information
- Products purchased
- Size and product options
- Order history
- Shipping information
- Return and refund information
Personalization Information
- Names
- Numbers
- Custom text
- Images, artwork, or other customization content you voluntarily submit
Payment Information
Payments are processed through third-party payment providers. We may receive transaction status and limited payment information but do not independently store full payment card numbers on our own servers.
Technical Information
- IP address
- Browser and device information
- Operating system
- Referring pages
- Website activity
- Cookie and similar technology identifiers
Customer Service Information
Information contained in emails, support requests, reviews, disputes, or other communications with us.
2. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Produce personalized products
- Process payments and refunds
- Arrange shipping and delivery
- Provide order tracking
- Communicate with customers
- Provide customer service
- Prevent fraud and unauthorized transactions
- Improve our website and services
- Conduct analytics
- Provide marketing or advertising where permitted
- Maintain business and accounting records
- Comply with applicable legal obligations
- Establish, exercise, or defend legal claims
3. Legal Bases for EEA/UK Customers
Where GDPR or similar laws apply, we process personal information where there is an appropriate legal basis, which may include:
- Performance of a contract
- Compliance with legal obligations
- Our legitimate business interests
- Your consent
Where processing is based on consent, you may withdraw that consent subject to applicable law.
4. How We Share Information
We may share information with service providers necessary to operate our business, including:
- Ecommerce platform providers
- Payment processors
- Manufacturers and fulfillment partners
- Shipping and logistics companies
- Customer support providers
- Hosting and IT providers
- Analytics providers
- Advertising providers where permitted
- Professional advisers
- Government authorities where legally required
We only disclose information where reasonably necessary for the relevant purpose or where otherwise permitted by law.
5. Shopify
Our online storefront uses Shopify technology.
Shopify processes certain customer data as part of providing ecommerce services. Shopify also provides merchants with tools for managing privacy policies, cookie consent, and certain privacy requests.
6. Cookies and Similar Technologies
We use cookies and similar technologies for purposes including:
- Essential website operation
- Shopping cart functionality
- Checkout
- Security
- Remembering preferences
- Analytics
- Advertising and marketing where permitted
For more information, see our Cookie Policy.
7. Advertising and Analytics
Where permitted and subject to applicable consent or opt-out requirements, we may use analytics or advertising technologies to understand website activity and measure or personalize marketing.
Certain disclosures to advertising providers can constitute “sharing” or similar regulated activity under some U.S. state privacy laws. Residents of jurisdictions with applicable privacy rights may exercise available opt-out rights through our privacy controls or by contacting us. California privacy rules, where applicable, recognize rights including access, correction, deletion, opt-out and non-discrimination.
8. International Data Transfers
Because we operate internationally and use service providers in multiple countries, personal information may be processed outside the country where you live.
Where required, appropriate mechanisms or safeguards are used for international transfers.
9. Data Retention
We retain personal information for as long as reasonably necessary for purposes such as:
- Completing orders
- Providing customer service
- Maintaining business and tax records
- Fraud prevention
- Resolving disputes
- Complying with legal requirements
Retention periods may vary depending on the type of information and applicable law.
10. Your Privacy Rights
Depending on where you live, you may have rights to:
- Request access to your personal information
- Request correction
- Request deletion
- Restrict certain processing
- Object to certain processing
- Request data portability
- Withdraw consent
- Opt out of certain targeted advertising or sharing
- Lodge a complaint with an appropriate data protection authority
These rights may be subject to legal exceptions.
To submit a privacy request, email:
We may need to verify your identity before processing certain requests.
11. Children
Our website is intended for general audiences and is not designed to knowingly collect personal information directly from children who cannot legally consent to such processing.
Purchases should be made by an adult or with appropriate parental or guardian involvement.
12. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our operations, technology, services, or legal obligations.
The updated version will be posted on this page with a revised “Last Updated” date.
Corporate & Contact Information
For more information about our privacy practices, or if you would like to make a complaint, please contact our official office:
- Company Name: Vaileu Limited Liability Company
- EIN: 30-1329273
- Director: Tho Quang Tao
- Registered Address: 111 NE 1st St, 8th Floor, Miami, FL 33132, United States
- Support Email: support@vaileudecor.com
- Official Phone: +1 (323) 622-4915