Vaileudecor ships custom-made sports apparel to customers in the United States and supported international destinations, including eligible European Union countries.
1. Order Processing
Most products are produced after an order is placed.
Estimated processing time: 1–3 business days.
Orders containing personalization may require additional processing if customer information is incomplete or requires clarification.
2. Estimated Delivery Time
After dispatch, estimated transit times are:
United States: 7–11 business days
European Union: 19–22 business days
These estimates do not include processing time.
Delivery estimates are not guaranteed. Customs clearance, carrier delays, severe weather, peak holiday periods, remote destinations, and other circumstances outside our reasonable control may affect delivery.
3. Shipping Charges
Standard shipping may be offered free of charge to eligible destinations where indicated on the product page or during checkout.
The shipping charge shown at checkout, if any, is the amount applicable to your order.
4. Delivered Duty Paid (DDP)
Where an order is specifically identified as Delivered Duty Paid (DDP) or all-inclusive at checkout, applicable import duties, taxes, customs charges, and related import fees are handled according to the checkout terms.
Customers should not normally be asked to pay the same covered import charges again upon delivery.
If a carrier unexpectedly requests payment for an order confirmed as DDP, please contact support@vaileudecor.com before making payment whenever practical.
5. Tracking
Once an order has shipped, we will normally send a shipping confirmation email with tracking information.
Tracking activity can take approximately 24–48 hours after dispatch to appear in the carrier's system.
6. Delivery Partners
Depending on the destination and shipping route, shipments may be handled by international or local logistics providers.
The carrier shown on your tracking information is the carrier assigned to your specific shipment.
7. Address Accuracy
Customers are responsible for entering a complete and accurate shipping address.
Please contact us immediately if you discover an address error.
Once an order has entered production or has shipped, an address change may no longer be possible.
Additional costs caused by an incorrect or incomplete address supplied by the customer may be the customer's responsibility where permitted by law.
8. Delayed or Lost Packages
If tracking has not updated for an unusual period or your order appears to be lost, contact us at support@vaileudecor.com.
We will review the shipment and, when appropriate, work with the carrier to investigate.
9. Damaged Packages
If your package arrives visibly damaged, please photograph:
- The external packaging
- Shipping label
- Damaged area
- Product inside the package
Contact us as soon as possible so we can investigate the issue.
10. European Logistics & Returns
Authorized European returns may be processed through: Mihlaer Str. 62, 99826, Bischofroda, Germany
Do not return products to this address without prior authorization and return instructions from our support team.
Contact Our Shipping Team
If you have any questions regarding the status of your shipment, our team is ready to assist:
- Company Name: Vaileu Limited Liability Company
- Registered Address: 111 NE 1st St, 8th Floor, Miami, FL 33132, United States
- Phone Number (USA): +1 (323) 622-4915
- Support Email: support@vaileudecor.com
- Hours of Operation: Monday – Saturday, 7:00 AM – 7:00 PM (GMT-7, Mountain Time)
- Email Response Time: We guarantee a response within 12 hours.